Privacy Policy

1. Who This Policy Applies To

This Privacy Policy applies to:

• Visitors who browse our Site without transacting business
• Individuals who submit appointment requests or contact forms
• Patients who create accounts or register for services on our Site
• California residents who visit our Site (see Section 13 for your specific rights under CCPA/CPRA)

Collectively, we may refer to these individuals as “Users” or “you” throughout this policy. While OMMA Renewals serves only Oklahoma residents for medical services, our website is publicly accessible and this policy governs the information we collect from all visitors.

2. Information We Collect

2a. Information You Provide Directly

We collect personal information that you voluntarily provide when you submit an appointment request, fill out a contact form, create an account, or leave a comment. This information may include:

• Full name and date of birth
• Mailing address, phone number, and email address
• Government-issued ID information (collected solely for identity verification at the time of your physician consultation; not used for marketing or any other purpose)
• Payment information (processed securely; we do not store full card numbers)

We do not collect medical information through this website. Medical conditions and health history are never requested, seen, or stored by Okie Telemedicine LLC through the Site or its forms. Physician consultations are separate from the appointment request process, and any medical information you choose to share is communicated directly to the licensed physician at the time of your consultation, at your sole discretion.

2b. Information Collected Automatically

When you visit our Site, certain information is collected automatically, including:

• IP address and approximate geolocation
• Browser type, version, and device type
• Pages viewed, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

2c. Information from Comments

When you leave a comment on our Site, we collect the data shown in the comment form, along with your IP address and browser user agent string for spam detection. An anonymized string derived from your email address may be shared with the Gravatar service to check for a profile image. After comment approval, your profile picture (if set via Gravatar) is publicly visible alongside your comment. The Gravatar privacy policy is available at automattic.com/privacy.

2d. Media Uploads

If you upload images to our Site, please be aware that uploaded images may contain embedded location data (EXIF GPS). We recommend removing EXIF data from images before uploading if you wish to keep your location private.

3. How We Use Your Information

We use the information we collect only for the following purposes:

• To connect you with a licensed Oklahoma physician for an OMMA consultation
• To schedule and confirm your appointment
• To send renewal reminders and OMMA-related updates about current or future appointments
• To process your payment for services
• To respond to your inquiries and provide customer support
• To send promotional communications (only with your consent; you may opt out at any time)
• To improve our Site, services, and user experience
• To detect and prevent fraud, spam, and abuse
• To comply with applicable laws and regulations

Contact information you submit is used only to schedule and communicate about current and future appointments unless you have separately consented to additional uses.

4. How We Share Your Information

4a. With Licensed Physicians

Personal information you submit through appointment request forms is shared exclusively with the licensed Oklahoma physician assigned to conduct your consultation. This sharing is necessary to schedule and provide the service you have requested. Any medical information discussed during your consultation is handled directly between you and the physician and is not collected, stored, or accessed by Okie Telemedicine LLC through this Site.

4b. With Analytics Providers

We share anonymized usage data (such as IP addresses, session data, and browsing behavior) with third-party analytics platforms, including Google Analytics and Microsoft Clarity, to help us understand how our Site is used and improve our services. These providers operate under their own privacy policies.

4c. With Service Providers

We may share your information with trusted third-party vendors who assist us in operating our Site and providing services, such as payment processors, email service providers, and scheduling software. These parties are contractually obligated to protect your information and may only use it for the purposes we specify.

4d. For Legal Compliance

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4e. No Sale or Sharing of Personal Information

5. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience. A “cookie” is a small data file stored on your device.

Types of cookies we use:

• Session cookies: Temporary cookies that expire when you close your browser. Used to determine if your browser accepts cookies and to maintain login sessions.
• Persistent cookies: If you leave a comment, a convenience cookie saves your name and email for up to one year so you do not have to re-enter this information on subsequent visits.
• Login cookies: If you log into our Site, cookies maintain your login session for up to two days (or two weeks if you select “Remember Me”). Screen preference cookies last one year.
• Analytics cookies: Used by Google Analytics and similar services to track Site usage and performance anonymously, in non-targeted mode.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our Site.

6. Embedded Content from Third Parties

Pages on our Site may include embedded content (such as videos, maps, or social media feeds) from external websites. Embedded content behaves as if you visited those external websites directly. These third-party sites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with their content, including if you are logged into an account with those services.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Appointment and patient intake records are retained for as long as required by applicable Oklahoma state healthcare and business record laws.
• Comments and associated metadata are retained indefinitely to support comment moderation and prevent abuse.
• Analytics data is retained in accordance with the policies of our analytics providers.
• You may request deletion of your data at any time (see Section 8).

8. Your Rights Over Your Data

You may have the following rights regarding your personal information:

• Right to Know / Access: Request a copy of the personal data we hold about you, the categories of sources, the purposes of collection, and the categories of third parties with whom it is shared.
• Right to Correct: Request that we correct inaccurate or incomplete information about you.
• Right to Delete: Request that we delete your personal data, subject to certain legal exceptions.
• Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising. You retain the right to direct us not to do so.
• Right to Limit Use of Sensitive Personal Information: Government-issued ID is the only category of sensitive personal information we collect, and it is used solely for identity verification during your consultation.
• Right to Data Portability: Request an export of your personal data in a machine-readable format.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
• Opt-Out of Communications: Unsubscribe from promotional emails or SMS communications at any time.

To exercise any of these rights, contact us using either method below. We respond to verifiable requests within 30 days of receipt.

• Email: clinic@ommarenewals.com
• Phone: 918-682-3700

Privacy requests are received and processed by our Clinic Administrator. You may also designate an authorized agent to submit a request on your behalf; we may require verification of the agent’s authority and your identity before responding.

9. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

• Restricted access: Only authorized personnel with a specific business need can access personally identifiable information, protected by secure credentials.
• Encrypted payment processing: Payment information is processed through secure, encrypted connections. We do not store full credit card numbers.
• Regular security audits: We periodically review our security systems and practices.

Despite our best efforts, no electronic transmission or storage system is completely secure. If you believe your information has been compromised, please contact us immediately at clinic@ommarenewals.com.

10. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate consent. If you believe we have inadvertently collected information from a minor, please contact us at clinic@ommarenewals.com and we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will post the updated policy on this page with a revised “Last Updated” date. If changes may result in disclosure of information that a user previously requested be kept private, we will notify that user directly.

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us. Privacy requests are handled by our Clinic Administrator and answered within 30 days.

13. Your California Privacy Rights (CCPA/CPRA)

While OMMA Renewals serves only Oklahoma residents for medical services, our website is publicly accessible from California. If you are a California resident visiting this Site, the following rights apply to you under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

13a. Categories of Personal Information Collected

In the 12 months preceding the “Last Updated” date above, we may have collected the following CCPA-defined categories of personal information from visitors:

• Identifiers: name, postal address, email address, phone number, IP address
• Customer records: date of birth, government-issued ID information (for identity verification only), payment information (not stored)
• Internet or electronic network activity: browsing history on our Site, referring URLs, pages viewed, device and browser information
• Geolocation data: approximate location derived from IP address only (no precise geolocation)
• Sensitive personal information: government-issued ID, used solely for identity verification during your physician consultation as permitted under CCPA §1798.121

We do not collect medical condition or health history information through this website. Any medical information shared during a consultation is exchanged directly between you and the physician and is not collected, stored, or processed by Okie Telemedicine LLC.

13b. Sources of Personal Information

We collect personal information directly from you when you submit a form, create an account, or interact with our Site. Automatically collected information comes from your device and browser.

13c. Purposes of Collection

We collect personal information solely to schedule and communicate about appointments, connect you with a licensed Oklahoma physician, process payments, respond to inquiries, comply with law, and improve our Site. We do not use your information for profiling, automated decision-making, or targeted advertising.

13d. Categories of Third Parties We Disclose To

• Licensed Oklahoma physicians (to schedule and provide your consultation)
• Analytics providers (Google Analytics, Microsoft Clarity) in non-targeted mode
• Payment processors and scheduling software providers
• Government or legal authorities when required by law

13e. No Sale or Sharing

13f. Your California Rights

As a California resident, you have the right to:

• Know the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it
• Delete the personal information we have collected from you, subject to legal exceptions
• Correct inaccurate personal information we maintain about you
• Opt out of the sale or sharing of your personal information (we do not sell or share)
• Limit the use and disclosure of sensitive personal information to what is necessary to provide the service requested
• Non-discrimination for exercising any of these rights

13g. How to Submit a Verifiable Consumer Request

You may submit a CCPA request through either of the following methods:

• Email: clinic@ommarenewals.com
• Phone: 918-682-3700

Requests are received by our Clinic Administrator. To protect your information, we must verify your identity before responding; this typically means matching the information you provide in your request against information already on file. Authorized agents may submit requests on your behalf with written permission and identity verification.

We will respond to all verifiable consumer requests within 30 days of receipt. If we need additional time, we will notify you in writing.

13h. Children Under 16

We do not knowingly sell or share the personal information of consumers under 16 years of age.